Throughout your working life you are more than likely to be required to work in teams. In order for teams to work, there are certain traits that are required. Trust is one of the preferred traits. Research shows that when there is a certain level of trust between two people they will work better with each other.
Trust is much easier to build face to face, simply because we pick up so much information visually, for example through tone of voice, body language and words. We can observe people in different situations and develop rapport based on how they treat us when other people are around. Trust is an important part of all our relationships. Trust only occurs because of action.
To build trust, you can:
o Be honest and open at all times with everyone
o Work cooperatively with others and share relevant information
o Seek and acknowledge the input of others in the development of new ideas and approaches
o Act with discretion and keep private information confidential
o Be consistent in your behaviour
o Be supportive and reliable
o Show genuine interest
o Keep your commitments and promises
o Ensure your words and actions reflect your values
o Admit your mistakes quickly, without any ‘buts’, and right wrongs fast
o Help others to learn from their mistakes and move on, and
o Walk the talk
And just as trust can be developed through positive behaviours and actions, it can be destroyed through negative actions. The table below identifies ways of building trust and ways of destroying trust.
Building trust through positive behaviours Work cooperatively with others Act with discretion and keep private information confidential Be supportive and reliable Be consistent in your behaviour Admit your mistakes quickly Keep promises Share relevant information Destroying trust through negative behaviours Show only self-interest and disrespect for others Betray the trust of others Ridicule other people, especially when others are around Moralise about the behaviour of others Avoid taking the blame for your mistakes Consistently break your promises Keep organisational information to yourself