Certificate IV in Training and Assessment TAE40110

Read what our recent Certificate IV in Training and Assessment participants had to say about their training experience with Pivot!

It has been a genuine pleasure working on this with you. I am sincerely impressed by the quality of interaction I have had with the whole team and the professionalism and best practice standards that you uphold.
Thank you

Candace Maunder

The support the Pivot Institute provided me during my TAE upgrade was fantastic. Even after we had all completed the theory day, we were also provided a student support day in which we could meet up with the team at Pivot Institute for further guidance if needed. The lines of communication have always been open and the team are more than happy to help. It made the whole process much smoother and more enjoyable.
Thanks once again!

Astrid Hansen

The Scope of Works for the Pivot Solutions Team was to design, develop and execute training for Team Leaders at Karratha Gas Plant. The Pivot team was extremely professional and had a desire to develop a meaningful training program which would deliver measurable results for the business. I was particularly impressed with the approach taken by Elisa Uyen which was to map Cert IV units using existing Woodside’s processes to support the training. This was done for such things as Performance Management, HSE Leadership for Supervisors and Leadership for High Performers, with training commencing at Karratha in July 2009.

I was extremely satisfied with the work delivered and would not hesitate in using Pivot Solutions again in the future.

Senior Operations Advisor
Oil and Gas Karratha

Pivot has always delivered professional training services to our organisation. They provide thorough consultation to ensure they are meeting the direct needs of participants, workplace requirements and setting appropriate learning objectives. Programs have always been well researched and designed to be interactive and stimulating for participants. Consequently, The Pivot Institute has become one of our preferred service providers.

Coordinator, Learning and Development
WA Country Health Services

Pivot Solutions approaches training and delivery in a very professional manner, ensuring thorough research and preparation and customisation to client requirements. Participant evaluations from training sessions report a high level of satisfaction in all areas with particular comments on expert working knowledge and relaxed and interesting manner of presenting.

Regional Training RTO

Pivot Solutions has delivered a number of training programs for WACHS Kimberley over the last six years including Customer Service, Team Building, Leadership and Management training and Certificate IV in Training and Assessment (TAA).

Pivot has always delivered professional training services to our organisation. Thorough consultation is undertaken to ensure that the direct needs of participants, workplace requirements and setting appropriate learning objectives. Programs have been well researched and designed to be interactive and stimulating for participants. Consequently Pivot has become one of our preferred service providers.

I highly recommend Pivot as a quality provider of training services.

Coordinator Learning and Development
Regional Health Department

Our professional relationship has been in place since 2000, during which time I have learned that you can fully be relied upon to always provide the upmost in quality and professionalism for our clients.

All courses facilitated have been well received with many appreciative comments from participants. The Education, Training and Development (ETD) team always knows that there will be ‘no worries’ when a course is being delivered by you.

In addition you have provided service above and beyond that expected in so far as you have taken time to research Defence environment, including related information on the intranet so that your knowledge and understanding of course content is customised for the Defence audience. You are a polished and professional facilitator, whose diligence is as much appreciated by the Education, Training and Development Team, and the participants who have never suggested that you are unfamiliar with the Defences policies or practices (unlike comments regarding some lesser quality trainers). You ensure that you are always provide a quality experience for the students even if it means spending extra time on preparation.

The participant feedback forms for your courses always indicate extremely high levels of satisfaction, with many providing personal messages of appreciation for the experiences provided. The ETD is very impressed with your ‘can do’ attitude and wonderful results.

Learning and Development Advisor
Department of 

The Pivot Institute has been involved in a range of services to our Resort over the last 12 months. We contracted Pivot to develop a ‘Service Excellence’ training package for delivery to all staff within the Resort. This involved an examination of requirements to fit into the overall vision for the future and the translation of this into specific components to be incorporated into the training.

The Pivot Institute has also facilitated a range of nationally accredited training in the areas of Frontline Management as well as Communication and Conflict Resolution to supervisors and managers within the Resort.

We value Pivot spending time getting to know our people and our business. This is reflected in the quality outcomes of the training provided which is well presented, informative and interesting. At the end of the day the goods are produced in a way that is useable and user friendly and can be adapted to the changing needs of the business environment. The Pivot Institute saves our department a large amount of time with the professional services provided. The services are cost effective and value for money.

With Pivot, we are confident of professional and effective service provision that effectively meets our requirements within the Resort. We look forward to a continuing relationship with The Pivot Institute.

Human Resources Director
Hotel and Resort, Western Australia

During my time at the Small Business Centre, we’ve engaged Pivot Solutions on two occasions to present a total of 5 Training Seminars. The courses have never been difficult to market, as Pivot Solutions has a strong reputation in the region and are quickly recognised.

Elisa Uyen has been a breeze to work with, there is nothing that is ever unclear, she is always well-prepared- and ready to exceed your expectations! She personalises her courses to the participants in the room, answers questions with direct responses – and that is received particularly well.

Seminar participants have rated her very highly with their feedback, with 100% feedback giving her 5/5 for the quality of her presentations, with some even giving her a very deliberate 10 out of 5!

For me, the best written compliments given by participants have been the numerous, “She keeps it real, the content was relevant” comments.

For weeks following Pivot Solutions Seminars, I’m still getting pulled up anywhere and everywhere with operators telling me how much they, or their friends, have gotten out of her training, followed by the inevitable question ‘when is she coming back again?’.

“Before too long I’m sure” – that’s always my response.

Small Business Center East Kimberley

May I say what an inspiration you are and what a wonderful process you have for assisting people to continue to develop themselves. You rock!

Clinical Nurse Director
Private Western Australian Health Service

I would just like to make a comment on how professional and efficient your company is, it has been an absolute pleasure working with the team at Pivot, I would highly recommend.

Overall I was very impressed and please with the course content and training received. Paulette was very knowledgeable in the topic- and made the training enjoyable and interactive.

Training room was a pleasant environment. Food provided was of a very high standard. Class size made the training very intimaye which enhanced my learning and enjoyment of the course.

Great Paulette, much appreciated, really enjoyed it!

Jennifer is very helpful especially for candidates who are new to the study, very supportive and has a lot of patience. Jennifer is very knowledgeable on the 2 clusters that I have attended with her.


Camilla is very knowledgeable and explained the training in a very simple manner which will be understood by everyone/candidates.


Excellent trainer would definitely recommend! Approachable + shared a wealth of experience with the group which made the training quite interesting.


Training was great. I liked how some of the assessment tasks were included as part of the delivery of the program to assist learning.


Excellent well-run course, Jennifer was brilliant + very engaging.


I think Jennifer did an excellent job at contending with the challenges I confronted her with, she clearly has a great background and experience in training and a wealth of life experience that allow her to be able to shift from big picture to detail in a very well balanced wat that delivers an excellent experience.


Excellent. Adapted her training style to suit the group. Very engaging and kept us on our toes. Well done – see you in March.


Both Camilla and Jennifer were very knowledgeable in the subjects and made the learning environment enjoyable. Thanks.


Thankyou very much to both trainers for the taking the extra time & effort to coach me on the third day of the course. Much appreciated.


I don’t think you could improve any areas; due to the unprecedented circumstances we find ourselves in. Camilla is always available when needed. I think you guys have gone beyond the call of duty, total professionalism, all the way through. Congratulations.


Online delivery has its challenges. Jennifer did a great job ensuring participants were all engaged and involved.


I found the virtual meetings to be very smooth over all and it was helpful having the layout where we had breaks to complete some of the assignments and then return to the group.


Although there was much to cover and pick up the trainer’s friendly and assuring style made learning extremely enjoyable and fun for me!


RTO Code: 51586