Certificate IV in Business


Certificate IV in Business

Normally $4200.  Eligible funded students - programs now available $1200 (gst free) per person.  Limited places only.


or call 1300 354 309

Course Overview

This qualification is a nationally recognised program which provides graduates with the skills and knowledge to work as administrators, project officers and supervisors who can provide leadership and guidance to others.   In this role, individuals use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources.

Entry Requirements:

To enrol in this Qualification, participants should be working in,  or aspiring to work in an administration, supervisory or project officer role.  Participants require solid language, literacy and numeracy skills as well as computer literacy.

Broad Learning Outcomes:

This Qualification has the following broad learning outcomes:

  • Facilitate and apply communication strategies in the workplace within any industry.
  • Prepare, review and deliver a presentation to a target audience.
  • Be an effective and proactive member of an innovative team.
  • Managing and providing service excellence.
  • Lead and manage continuous improvement systems and processes
  • Develop a project plan and run a project.
  • Identify risks and apply established risk management processes to a defined area of operations.
  • Develop and use emotional intelligence
  • Use leadership to promote team cohesion including motivating, mentoring, coaching and development the team.
  • Implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs as relevant to the work area.

Course Structure:

There is one core unit and  nine (9) elective units for this Qualification.   This Qualification is presented as a series of blocks for both our supported distance delivery as well as Perth based or virtual workshops.  You can start the program at any time.


BSBXCM401 Apply Communication Strategies in the Workplace

BSBCMM401 Make a Presentation

#Post workshop study required.


BSBINN301 -  Promote Innovation in a Team Environment and BSBXTW401 Lead and facilitate a team

BSBCUS402 - Address Customer Needs

#Post workshop study required.


BSBPMG522 - Undertake Project Work

BSBWHS401 Implement and Monitor WHS Policies, Procedures and Programs to Meet Legislative Requirements


BSBRSK401 - Identify Risk and Apply Risk Management Processes

BSBLDR511 - Develop and Use Emotional Intelligence

BSBLDR402 - Lead Effective Workplace Relationships
#Post workshop study required.

Modes of Delivery:

Virtual face-to-face – you will be required to attend each scheduled block.    Following each facilitated session you will be required to undertake additional learning activities as listed in your learning material and on the Pivot Online Learning System (POLS).  Assessment tasks are provided in the Candidate Assignment Booklet which you will complete the task assignments with support from your trainers and workplace. The Pivot Institute offers regular in-house student support days to assist in the completion of your assignments if required.

Sessions are facilitated on Zoom using the Pivot Online Learning System.  Participants join each session at 9am and progress through the day with a combination of face to face virtual classrooms, set activities including group work and review of content.  The feedback we have had about these programs is sensational - you can join from any location.  You need a computer, internet access and a headset.  We set you up and do a technology check a week before the training.  Talk to us today about this unique opportunity.

Supported Distance Learning - you will be provided with a hard copy pack including your Learner's Guide, assessment materials and all relevant supporting material.   In addition access will be provided to the Pivot Online Learning System (POLS). This platform holds all the learning material, assessment requirements, resources, needed to complete the qualification.

Recognition of Prior Learning (RPL) – if you are currently in training and assessing and already hold the underpinning knowledge and skills required to demonstrate competency, then RPL may be an option. Recognition of Prior Learning (RPL) is an assessment process that assesses your non-formal and formal learning to determine how your current skills and knowledge match the competency outcomes for partial or full completion of a Qualification. RPL must be based on evidence which can be matched against relevant units. This evidence will depend upon the unit and some evidence will go across a number of units. Your Assessor must be satisfied that you have addressed all the requirements of the relevant unit before they can mark you as competent in that unit.   RPL assessment at The Pivot Institute allows you to evidence your skills and knowledge through the completion of an RPL kit.

If you are uncertain of the best pathway for yourself or your team, The Pivot Institute will gladly help to identify the most suitable pathway that best suits your requirements.  Often it can be a combination of methods.  Call us today to discuss your best pathway.


For each unit, you will be provided with a Candidate Assignment Booklet.  In each booklet there are a series of tasks relevant to each unit.  We work to ensure that the tasks are clear and that you have the right support and resources to undertake your assessment.   This qualification requires that a number of activities are undertaken to prove competency so please consider these requirements prior to committing to the program.   Your assessment will be comprised of a number of tasks which will include some of the following:

  • Complete a range of activities related to effective communication in the workplace.
  • Design, develop and deliver a series of presentations in the workplace.
  • Brainstorm an innovation.
  • Use tools of continuous improvement to identify an opportunity to improve service excellence within your organisation.
  • Develop a project plan and undertake a small project (or contribute to a larger project).
  • Implement and monitor WHS activities in the workplace.
  • Undertake research to identify potential business risks and develop a risk matrix and action plan.
  • Analyse your current emotional strengths and weaknesses and develop resources to support the development of EI in the workplace.
  • Create an induction pack for a workplace which establishes the foundation for a smooth start for new employees.

You will need to complete all tasks in order to be assessed for competency. During the assessment process your assessor will:

  • Answer any questions or concerns you may have about the assessment process or tasks
  • Assess your competency as required by the unit of competency, by making judgments about the evidence presented in line with the rules of evidence: validity, authenticity, currency and sufficiency
  • Give you feedback on the outcomes of the assessment process
  • Provide your results, either competent or not yet competent
  • advise you on the outcomes of the assessment including the appeals process you can follow if you disagree with the assessment decision.

Volume of Work:

The average time it takes to complete varies significantly depending on the skills and knowledge you already hold relevant to training and assessment. If, for example, you are attending the facilitated classes and completed the relevant activities you would still need to allow the following suggested time to complete the Qualification.

10 hours a week - 6 months

5 hours a week - 12 months

The listed volume of learning for this qualification is between 6-24 months. For an accurate estimate of how long we think it will take you to complete the Qualification, please contact The Pivot Institute for an obligation free discussion with a Trainer/Assessor.

Course Calendar:

You can commence anytime for any unit online.  If you would like to attend our scheduled sessions (either via virtual classroom or facilitated sessions) the following dates have been scheduled.   There are four clusters of workshops which can be attended in any order.

Block 1: Communication in the Workplace 

  • 22-23 February 2020
  • 25-26 February 2021

Block 2: Looking after Customers and Teams 

  • 18-19 May 2020
  • 17-18 May 2021

Block 3: Project Management and Workplace Health and Safety 

  • 8 & 9 July 2020
  • 19  & 20 July 2021

Block 4: Managing Risk, Workplace Relationships and Demonstrating Emotional Intelligence

  • 2-4 November 2020
  • 8-10 November 2021

Ready to Take the Next Step?

Apply today...…….click below for the application form and email to enquiries@pivot.edu.au


If you would like a proposal on how this training may benefit your career, please contact us today. 

  • Email: enquiries@pivot.edu.au
  • Call us: (08) 9221 1803 OR 1300 354 309
  • Make an appointment to visit: Our administration office (201 Adelaide Terrace Perth - access via Burt Way behind the coffee shop)
  • Website: www.pivot.edu.au